Returns & Refunds Policy
Last Updated: June 2026
🛡️ RiceDesk Promise
7-Day Unconditional Return on Non-Branded Products
If you're not satisfied with the quality of RiceDesk-packed rice, dals, flours, millets, spices, dry fruits, or similar non-branded products, you can return them within 7 days of delivery for a replacement, refund, or store credit.
At RICEDESK PRIVATE LIMITED ("RiceDesk"), customer satisfaction is important to us. We strive to provide high-quality groceries and household essentials. This Returns & Refunds Policy explains the conditions under which products may be returned, replaced, or refunded.
By placing an order on RiceDesk.com, you agree to this policy.
# 1. 7-Day Unconditional Return Policy (Non-Branded Products)
At RiceDesk, we stand behind the quality of our products.
Customers may return any non-branded product purchased from RiceDesk within 7 days of delivery, even if the product has been opened, provided a reasonable quantity remains for quality verification.
Eligible non-branded products include:
- Rice
- Dals & Pulses
- Atta & Flours
- Millets
- Whole Spices
- Powdered Spices
- Dry Fruits & Nuts
- Sugar
- Other RiceDesk-packed products
Customers may request:
- Replacement
- Store Credit
- Refund
No questions asked, subject to verification that the product was purchased from RiceDesk and is returned within the eligible period.
# 2. Branded Products
Branded and manufacturer-packed products may be returned only if:
- The product is damaged upon delivery.
- The product is expired.
- The wrong product was delivered.
- The product packaging is tampered with before opening..
# 3. Damaged or Incorrect Products
If you receive:
- A damaged product
- An expired product
- A missing item
- An incorrect item
Please contact us within 24 hours of delivery with:
- Order number
- Product details
- Photographs of the product and packaging (if applicable)
Upon verification, RiceDesk may offer:
- Product replacement
- Store credit
- Refund to the original payment method
# 4. Quality Concerns
RiceDesk sources products carefully and maintains quality standards.
If you believe a product does not meet expected quality standards, please contact our customer support team within 48 hours of delivery.
We may request:
- Product photographs
- Product packaging details
Each case will be reviewed individually.
# 5. Refund Process
Approved refunds will be processed through the original payment method used during purchase.
Estimated refund timelines:
UPI - 3–7 Business Days
Credit/Debit Card - 5–10 Business Days
Wallet Payments - 3–7 Business Days
Actual timelines may vary depending on the payment provider or banking institution.
# 6. Cash on Delivery Orders
For eligible Cash on Delivery (COD) orders:
- Refunds may be processed through UPI, bank transfer, or store credit.
- Customers may be required to provide valid bank account or UPI details.
# 7. Replacement Policy
Where feasible, RiceDesk may provide a replacement instead of a refund.
Replacement requests are subject to:
- Product availability
- Delivery service availability
- Verification of the reported issue
# 8. Order Cancellation
## Before Dispatch
Orders may be cancelled before dispatch without any cancellation charges.
## After Dispatch
Once an order has been dispatched, cancellation requests may not be accepted.
Customers may contact support for assistance on a case-by-case basis.
# 9. Refund Rejection
RiceDesk reserves the right to reject refund or replacement requests in cases including but not limited to:
- Requests made beyond the reporting period.
- Products consumed significantly before reporting.
- Lack of supporting evidence when requested.
- Misuse of the return policy.
- Fraudulent claims.
# 10. Store Credit
In certain situations, RiceDesk may offer store credit instead of a refund.
Store credit:
- Can be used for future purchases on RiceDesk.
- Is non-transferable.
- Cannot be exchanged for cash.
# 11. Contact Us
For returns, replacements, or refund-related assistance:
RICEDESK PRIVATE LIMITED
📧 Email: care@ricedesk.com
🌐 Website: www.RiceDesk.com
Please include your order number and relevant details when contacting support.
### Our Commitment
At RiceDesk, we stand behind the quality of the products we sell. If something isn't right, we'll work with you to make it right in a fair, transparent, and customer-friendly manner.
All Groceries. One Desk. 🌾🛒