Terms & Conditions
Last Updated: June 2026
Welcome to RICEDESK PRIVATE LIMITED ("RiceDesk", "we", "our", or "us"). These Terms & Conditions govern your access to and use of RiceDesk.com and all related services, including online ordering, home delivery, store pickup, and customer support. By accessing or using our website, mobile services, or placing an order, you agree to be bound by these Terms & Conditions.
1. Company Information
RICEDESK PRIVATE LIMITED
CIN: U47810TS2026PTC216877
Registered Address:
Sri Laxmi Keerthana Residency, Plot No. 408, Flat No. 102, Street No. 7, HMT Swarnapuri Colony, Miyapur, Hyderabad – 500049, Telangana, India.
2. Eligibility
You must be at least 18 years of age and legally capable of entering into binding contracts under applicable laws to use our services and place orders.
3. Products & Availability
RiceDesk offers groceries, food products, household essentials, pooja items, and related products.
Product availability may vary by location and store.
Certain products may become unavailable after an order is placed due to stock limitations.
Product images are for illustration purposes only and actual packaging may vary.
4. Pricing
All prices displayed on the website are in Indian Rupees (INR).
Prices are inclusive of applicable taxes unless stated otherwise.
Prices may change without prior notice.
Promotional prices, discounts, and offers are subject to specific terms and validity periods.
5. Orders
An order is considered confirmed only after successful payment or order confirmation by RiceDesk.
RiceDesk reserves the right to refuse, cancel, or limit quantities of any order at its sole discretion.
In case of pricing errors, stock discrepancies, or technical issues, RiceDesk may cancel or modify an order after informing the customer.
6. Delivery
Delivery timelines are estimates and may vary due to weather conditions, traffic, public holidays, operational issues, or unforeseen circumstances.
Customers must provide accurate delivery details.
Additional delivery charges may apply based on order value and delivery location.
Failed deliveries due to incorrect addresses or customer unavailability may result in rescheduling or cancellation.
7. Returns & Refunds
Customers should inspect products at the time of delivery.
Damaged, expired, incorrect, or missing products must be reported within 24 hours of delivery.
Refunds, replacements, or store credits will be processed after verification by RiceDesk.
Perishable products may not be eligible for return unless delivered in damaged or unsuitable condition.
For detailed information, please refer to our Return & Refund Policy.
8. User Account
Users are responsible for maintaining the confidentiality of their account credentials.
Users agree to provide accurate and complete information.
RiceDesk shall not be liable for unauthorized use of user accounts resulting from customer negligence.
9. Acceptable Use
Users agree not to:
Use the website for unlawful purposes.
Attempt unauthorized access to any systems or data.
Interfere with website functionality or security.
Upload malicious software, viruses, or harmful code.
Provide false or misleading information.
RiceDesk reserves the right to suspend or terminate accounts that violate these terms.
10. Promotional Offers
Coupons, discounts, referral programs, and promotional offers may be modified or withdrawn without prior notice.
Offers cannot be combined unless explicitly stated.
RiceDesk reserves the right to reject promotional benefits in cases of misuse or fraudulent activity.
11. Intellectual Property
All content available on the website, including:
Logos
Trademarks
Product descriptions
Images
Graphics
Website design
Text and content
are the property of RICEDESK PRIVATE LIMITED or its licensors and are protected under applicable intellectual property laws. Unauthorized reproduction, distribution, or commercial use is prohibited.
12. Limitation of Liability
To the maximum extent permitted by law, RiceDesk shall not be liable for:
Indirect or consequential damages.
Loss of profits, business, or data.
Delivery delays beyond reasonable control.
Temporary website unavailability.
Errors caused by third-party service providers.
Our total liability relating to any order shall not exceed the value of the affected order.
13. Third-Party Services
The website may contain links to third-party services, payment gateways, logistics providers, or external websites. RiceDesk is not responsible for the content, policies, or practices of such third parties.
14. Privacy
Your use of the website is also governed by our Privacy Policy. By using our services, you consent to the collection and processing of information as described in the Privacy Policy.
15. Force Majeure
RiceDesk shall not be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, government actions, strikes, pandemics, power failures, internet disruptions, or transportation issues.
16. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana.
17. Changes to Terms
RiceDesk reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Continued use of the website after such changes constitutes acceptance of the revised Terms.
18. Contact Us
For any questions regarding these Terms & Conditions, please contact:
RICEDESK PRIVATE LIMITED
📧 Email: care@ricedesk.com
🌐 Website: www.RiceDesk.com
All Groceries. One Desk. 🌾🛒